Monday, June 8, 2009
Tuesday, June 2, 2009
Jasmine (I thing that's her name) needs a thicker skin.
I'm certain that my anger towards the Wachovia situation is well understood. I was not abusive on the phone to any of the representatives I spoke with. I was even told by some colleagues around me that, given the situation, I was more than pleasant. Now, at one point Jasmine was yanking my chain. I made it clear that I did not want to receive help from her, no offense, but that I only wanted to talk to ONE individual and I gave her his name. The name of the very person spoke with when the issue first started. Not being one to take no for an answer, and trust me, she understood clearly that I was not releasing information to her. She continued to ask me questions. I told her that I was through answering Wachovia Questions and Wachovia was going to answer mine.
Backtrack a bit
At lunch I went to my local Wachovia Branch and spoke with a gentleman that got to listen to about 20 minutes of my pissed-off'ed-ness, nicely put; and not being able to say anything because I was on a roll. I started by giving him my driver's license and bank card and told him to verify me. And then I asked him what truck he tried to purchase within the last 5 years. It seems that he was not aware of Regulation E (though it exists). End result, he helped me as much as he could and noted my policy and verified me and noted my policy further. I can only trust that he will convey my frustration upward, and also share my dissatisfaction with their Fraud Department security verification procedures. I'll get to that in a minute.
It seems that the 'supervisor' I spoke with yesterday did not put any hold/restrictions on my card; but she was a smart bitch and tweaked my nipple enough to piss me off, which in turn only spread the joy that is ME, amongst her peers. My money was always available. I seems that the Customer Service Center uses standard security questions (SSN, DOB, Address, Zip code, yadda yadda). But when a purchase is coded a potential fraud, it can trigger a requirement for additional questions associated to your social security number, and not your credit report as the first lovely supervisor told me. Either way, I'm not jiggy with the questions:
What truck did I try to purchase in the past 5 years - Answer is, I didn't
What relation to me is (Name) - answer is, Sister
What relation to me is (Name) - answer is, Mother
There was another question, but I forget what it was.
I understood the purpose of the question. But I found it offensive, invasive, and harassing to asking me questions that did not pertain to my business relationship with Wachovia. I would prefer a question like, "You write a monthly check for $302.62. To which company is that check written?" See how that question does not invade on purchase habits that do not relate Wachovia. See how that question does not interfere in my personal family life? Well, Wachovia is getting a complaint letter from me. oooooh scarey I know, but still, they need to hear my rant.
Well, back to Miss Over-Sensitive who was asking me too many questions that I was not about to answer. She was instant messaging the dude I needed to chat with. 10 minutes of her chatting with him, she finally tells me that she's not sure she will transfer the call because I would not respond to her questions. So I told her she was really pissing me off and to please let me talk to the person I asked for, that is apparently available. She proceeded to chastise me for using offensive language. Ummmm hello, if she had taken any of the 15 minutes we had been on the phone to read the trail of notes in my account, she would have realized why I was calling. Seriously, "pissing" was so terribly offensive to her that she felt negatively impacted. She needs a thicker skin if she's going to do that job. Or she needs to not use that ploy anymore cause she got called on it. But she did get the last laugh because she hung up on me. bitch, yes she did.
Dude kindly called me back within 5 minutes.
Research on his part revealed something he did not know. A fraud alert in their systems can be rescinded, but needs 24 hours to cycle; don't try to re-submit the purchase. subsequent repurchases within the 24 hour rescission window, extends the window an additional 24 hours for each violation. AH, that's why it keeps declining the purchase.
**I have elected not to proceed with that purchase**
**and I'm also considering other actions.**
Thank you Dude.
Go to Hell Dudette, Bitch Supervisor #1, and Double-Bitch Supervisor #2, and thank you Mr. Local Wachovia Branch guy.
Monday, June 1, 2009
I've needed a break from blogging. I have been really moody and I didn't want to put that energy out into the universe. Well, I did - but I just didn't. I still feel that way. And then I got my Intestinal madness and bacterial Michelin Man disease. Which by the way is not entirely better. I'm struggling with the recovery. My intestines feel as if they are bloated (they are) and extend around me by a foot and down (they don't, but I am wearing my fatman pants). I feel constipated, but I assure you that I am ooooh so very NOT. And I'm moody... but I digress.
So today was back to work after a week away. Away from work, but around. And boy did I get pissed right the fuck off and shit for business got done today. (not true, but felt like it.)
Last week I attempted to make a purchase online with my Wachovia card. I admit it was a purchase outside my norm. It was declined. Okay, that's fine, I understood that. So I called Wachovia to clear it up. I talked with a rather nice guy that asked me the usual security questions and all was well and I could make my purchases. OOOOH No the hell I could not - still declined. Called Wachovia back and could not get the nice guy I talked to. But did get a nice lady, who wasn't the most helpful. So I asked for a manager - it was resolved. Well that seemed so nice and "too" easy. It was.
Between Thursday and Friday I made multiple attempts to resolve this matter. And then all of a sudden it seems the tables turned against me. I became the culprit. I was being treated like I was attempting to steal (identity theft) myself. I was being asked questions that were beyond the scope of the normal security questions. What the hell was this? And all reasonable help to be able to make a $100 purchase from my pitiful $3000 of savings became a battle for my identity. Rest assured that over the weekend, I spoke with a Wachovia rep that was indeed less helpful but assured me that I could make my purchase. Again, no..... declined.
So today, I was not a happy camper trying to make my 'simple' purchase. I spoke with a supervisor. You know the kind with the sugary soft sultry calming voice. Well frankly she didn't realize the prick she was talking to. Because I can be nice, and equally sugary with a ton more sarcasm to back it up. She wanted me to answer additional questions that I found to be harassing and NONE OF THEIR BUSINESS. She wanted me to tell her what type of Truck purchase I had attempted within the past 5 years. She named my a person in my life and wanted to know my relation to her. She named another person in my life and wanted to know my relation to her as well. Answering these questions would have allowed me to get her, to release the funds to make the purchase. 5 days later, she asks me these additional security questions. See I not only have a problem with the additional intrusive security questions that I find to be customer service harassment (apparently allowed under the Electronic Fund Transfer Act - Regulation "E"); but I also find it frustrating that 5 day prior I was the same person (Identity thief or NOT) and allowed to have access to my money.
The kicker to this whole Bitch of a situation is this... Since I refused to be the monkey they wanted by answering their additional security questions, Ms. Bitch locked up my $100 AND the remaining balance. (Insert even more colorful epithets right the fuck HERE.)
Welcome back to blogging Thomas.