I love coming home to bills, don't you? I received my phone bill today and was not surprised to see a negative balance. I had paid it forward a month. I also received my natural gas bill. This was not paid forward, but I was still happy to see it not have winter bill figures. Then there was the ominous Bon Secours Richmond Health System envelope. Oh yes, I've been expecting this one since I had to go to St. Mary's Hospital for tests. You'll recall my recent mega-sickness. I'm still waiting for my doctor's bill.
*
Sidebar: My job is to respond to customer grievances. Not only just respond to them, but to respond in a manner that is pleasant, informative and conveys a sense of regret over customer issues. Now that sounds rather placating and insincere. I try my best to veer from sounding phony because I actually do care about my company's reputation and responsive corrective actions.
*
Back on track: The envelope from Bon Secours was not a bill. Rather it was a letter. A simple little letter. Oh but it was so much more. They thanked me for selecting them and offered up that they had been in business since 1824. Blah, Blah, Blah. I'd much rather get the bill and move on. But this letter alerted me to the fact that they were in contact with my insurance provider. They nicely avoid referring to my medical experience and debt to them. Then they eloquently establish their confidence that my insurance provider will act in professional and prompt manner. And lest I forget, they also express their confidence in my ability to avoid delays in responding to the eventual bill to come.
*
I feel like I just got hosed down with glitter and love from the medical mafia. Gosh I hope my letters don't read like this correspondence.
